BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20130109T133000Z DTEND:20130109T143000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Chamber U -- Communicating for Growth DESCRIPTION:In your growing business there are many factors for success. One critical factor that is often overlooked is effective communication.\n\n \n\n Have you ever \n\n \n Worked with a vendor who didn't get your request quite right?\n \n Wanted to ask for the sale but couldn't find the words?\n \n Asked a colleague or employee to do something and it wasn't done the way you wanted? \n \n In fact they said yes to your face but took another course of action when you left?\n\n\n These situations happen to most business owners at some point. \n\n \n\n Come to this session and learn the techniques needed to speak more effectively with clients and colleagues and to listen collaboratively. \n\n \n\n You will learn how to:\n\n \n Frame the message\n \n Harness the power of tone\, words and body language\n \n Use active listening skills to encourage action \n\n\n It will be an hour well spent! See you there.\n\n \n\n Presented by: Ann Ward\n\n Ann Ward is the founder of Ward Certified Consulting\, a firm that builds customer loyalty by empowering and energizing your company's most influential employees: Customer Service Agents.\n\n \n\n Ward Certified Consulting specializes in communication skills for internal and external client service\, teamwork and management. Since 1996\, Ann has worked with hundreds of leaders and their teams to help them create more effective\, positive workplaces. A sought-after guest speaker\, consultant and facilitator\, Ann's audiences thrive on her insights a combination of practical knowledge\, personal rapport\, sense of humor\, and philosophy. X-ALT-DESC;FMTTYPE=text/html:

\n In your growing business there are many factors for success. One critical factor that is often overlooked is effective communication.
\n
\n Have you ever&hellip\;

\n Worked with a vendor who didn&rsquo\;t get your request quite right?
\n Wanted to ask for the sale but couldn&rsquo\;t find the words?
\n Asked a colleague or employee to do something and it wasn&rsquo\;t done the way you wanted? \;
\n In fact they said yes to your face but took another course of action when you left?

\n These situations happen to most business owners at some point. \;
\n \;
\n Come to this session and learn the techniques needed to speak more effectively with clients and colleagues and to listen collaboratively. \;

\n
\n You will learn how to:

\n Frame the message
\n Harness the power of tone\, words and body language
\n Use active listening skills to encourage action \;

\n It will be an hour well spent! \; See you there.
\n
\n Presented by: \; \;Ann Ward

\n Ann Ward is the founder of Ward Certified Consulting\, a firm that builds customer loyalty by empowering and energizing your company&rsquo\;s most influential employees: Customer Service Agents.
\n
\n Ward Certified Consulting specializes in communication skills for internal and external client service\, teamwork and management. Since 1996\, Ann has worked with hundreds of leaders and their teams to help them create more effective\, positive workplaces. A sought-after guest speaker\, consultant and facilitator\, Ann&rsquo\;s audiences thrive on her insights&mdash\;a combination of practical knowledge\, personal rapport\, sense of humor\, and philosophy. \; \; \;
\n \;

\n LOCATION:Chamber Offices 300 W. Morgan St Ste 1400 Durham\, NC 27701 UID:e.1159.1073 SEQUENCE:3 DTSTAMP:20260513T023413Z URL:http://members.durhamchamber.org/events/details/chamber-u-communicating-for-growth-01-09-2013-1073 END:VEVENT END:VCALENDAR