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BEGIN:VEVENT
DTSTART:20131016T123000Z
DTEND:20131016T133000Z
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SUMMARY:Chamber U - Getting Results through Others
DESCRIPTION:Chances are you have some employees who are exceeding expectations\, some who are meeting them and some who just don't seem to get it.  Don't let the non-performers sap your energy or profits.  Come learn and try the techniques needed to correct\, motivate and ignite great performance on the job. \nYou will learn how to:\n\n\n\n        Develop a compelling vision for your team\n\n        Set clear expectations\n\n        Provide positive and constructive feedback\n\n        Use listening as a tool for improved results\n\n\n\nPresented by:  Ann Ward is the founder of Ward Certified Consulting\, a firm that builds customer loyalty by empowering and energizing your company's most influential employees: Customer Service Agents.\n\n \n\n \n\nWard Certified Consulting specializes in communication skills for internal and external client service\, teamwork and management. Since 1996\, Ann has worked with hundreds of leaders and their teams to help them create more effective\, positive workplaces. A sought-after guest speaker\, consultant and facilitator\, Ann's audiences thrive on her insights a combination of practical knowledge\, personal rapport\, sense of humor\, and philosophy.
X-ALT-DESC;FMTTYPE=text/html:<p style="line-height: 15.6pt\; margin-top: 0in\;">\n	<span style="font-size: 14px\;"><span style="font-family: arial\;"><span style="font-weight: normal\;"><span style="color: rgb(54\, 54\, 54)\;">Chances are you have some employees who are exceeding expectations\, some who are meeting them and some who just don&rsquo\;t seem to get it.&nbsp\; Don&rsquo\;t let the non-performers sap your energy or profits.&nbsp\; Come learn and try the techniques needed to correct\, motivate and ignite great performance on the job.</span></span></span></span><span style="font-family: arial\; font-size: 14px\;">&nbsp\;</span></p>\n<span style="font-size: 14px\;"><span style="font-family: arial\;"><span style="color: rgb(54\, 54\, 54)\;">You will learn how to:</span><br />\n<br />\n<span style="color: rgb(54\, 54\, 54)\;">&middot\;</span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; <span style="color: rgb(54\, 54\, 54)\;">Develop a compelling vision for your team</span><br />\n<span style="color: rgb(54\, 54\, 54)\;">&middot\;</span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; <span style="color: rgb(54\, 54\, 54)\;">Set clear expectations</span><br />\n<span style="color: rgb(54\, 54\, 54)\;">&middot\;</span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; <span style="color: rgb(54\, 54\, 54)\;">Provide positive and constructive feedback</span><br />\n<span style="color: rgb(54\, 54\, 54)\;">&middot\;</span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\; <span style="color: rgb(54\, 54\, 54)\;">Use listening as a tool for improved results<br />\n<br />\nPresented by: &nbsp\;</span>Ann Ward is the founder of Ward Certified Consulting\, a firm that builds customer loyalty by empowering and energizing your company&rsquo\;s most influential employees: Customer Service Agents.<br />\n&nbsp\;<br />\n&nbsp\;<br />\nWard Certified Consulting specializes in communication skills for internal and external client service\, teamwork and management. Since 1996\, Ann has worked with hundreds of leaders and their teams to help them create more effective\, positive workplaces. A sought-after guest speaker\, consultant and facilitator\, Ann&rsquo\;s audiences thrive on her insights&mdash\;a combination of practical knowledge\, personal rapport\, sense of humor\, and philosophy.&nbsp\;&nbsp\;</span></span><br />\n<br />\n
LOCATION:Chamber Offices 300 W. Morgan St STE 1400 Durham\, NC 27701
UID:e.1159.1518
SEQUENCE:3
DTSTAMP:20260513T010739Z
URL:http://members.durhamchamber.org/events/details/chamber-u-getting-results-through-others-10-16-2013-1518
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