Chamber U -- Communicating for Growth
Have you ever…
- Worked with a vendor who didn’t get your request quite right?
- Wanted to ask for the sale but couldn’t find the words?
- Asked a colleague or employee to do something and it wasn’t done the way you wanted?
- In fact they said yes to your face but took another course of action when you left?
Come to this session and learn the techniques needed to speak more effectively with clients and colleagues and to listen collaboratively.
You will learn how to:
- Frame the message
- Harness the power of tone, words and body language
- Use active listening skills to encourage action
It will be an hour well spent! See you there.
Presented by: Ann Ward
Ann Ward is the founder of Ward Certified Consulting, a firm that builds customer loyalty by empowering and energizing your company’s most influential employees: Customer Service Agents.
Ward Certified Consulting specializes in communication skills for internal and external client service, teamwork and management. Since 1996, Ann has worked with hundreds of leaders and their teams to help them create more effective, positive workplaces. A sought-after guest speaker, consultant and facilitator, Ann’s audiences thrive on her insights—a combination of practical knowledge, personal rapport, sense of humor, and philosophy.
Date and Time
Wednesday Jan 9, 2013
8:30 AM - 9:30 AM EST
Location
Chamber Offices
300 W. Morgan St Ste 1400
Durham, NC 27701
Contact Information
Jackie McLaughlin
Send Email
Printed courtesy of www.durhamchamber.org – Contact the Greater Durham Chamber of Commerce for more information.
300 W. Morgan St. Ste. 1400, Durham, NC 27701 – (919) 328-8700 – chambermarketing@durhamchamber.org