Chamber U - Getting Results through Others
Chances are you have some employees who are exceeding expectations, some who are meeting them and some who just don’t seem to get it. Don’t let the non-performers sap your energy or profits. Come learn and try the techniques needed to correct, motivate and ignite great performance on the job.You will learn how to:
· Develop a compelling vision for your team
· Set clear expectations
· Provide positive and constructive feedback
· Use listening as a tool for improved results
Presented by: Ann Ward is the founder of Ward Certified Consulting, a firm that builds customer loyalty by empowering and energizing your company’s most influential employees: Customer Service Agents.
Ward Certified Consulting specializes in communication skills for internal and external client service, teamwork and management. Since 1996, Ann has worked with hundreds of leaders and their teams to help them create more effective, positive workplaces. A sought-after guest speaker, consultant and facilitator, Ann’s audiences thrive on her insights—a combination of practical knowledge, personal rapport, sense of humor, and philosophy.